Hotel Mobile 1.45.1

Oracle Hospitality Hotel Mobile is a sophisticated native application designed for iOS devices, aiming to enhance guest experiences and streamline hotel operations. The application facilitates core functions such as check-in, check-out, housekeeping, and maintenance management through mobile interfaces accessible to staff from any location.

Enhancing Guest Services Beyond the Front Desk: Hotel Mobile supports the creation of personalized guest interactions by utilizing guest profiles, preferences, stay history, and consumption patterns. With instant access to this information, staff can deliver tailored service at various touchpoints—including curbside arrivals, lobbies, meeting rooms, or airports. This capability allows for innovative service delivery: groups attending events can check in at designated meeting areas to avoid queues at the front desk; VIP guests can complete their check-in remotely and access rooms immediately upon arrival. Hotel Mobile thus offers a new level of engagement and responsiveness in guest service.

Key Front Desk Features:

• Search reservations with intuitive filters
• Guest check-in process
• Room assignment and key encoding
• Posting charges and incidentals
• Check-out with email folio option

Streamlining Housekeeping Operations: The application’s user-friendly interface—highlighted by recognizable icons—enables housekeeping staff to perform room management tasks efficiently. Fully integrated with Oracle Hospitality Property Management systems, Hotel Mobile displays rooms requiring cleaning based on real-time data. It continually accesses updated information, ensuring staff are working with current statuses, and allows notification of changes back to the front desk.

Representative housekeeping functionalities include:

• Receiving real-time updates upon guest checkout
• Managing room status updates
• Creating and assigning maintenance tasks
• Facilitating collaboration with front desk operations

Advancing Maintenance Operations: Hotel Mobile allows maintenance personnel to log new issues instantly, transmitting alerts directly to the Maintenance Department for swift resolution. The app's ability to attach photos and detailed descriptions enhances issue documentation. Once repairs are completed, staff can immediately update the maintenance status within the system.

Main maintenance features include:

• Creating and managing maintenance tasks
• Attaching imagery to work orders
• Updating task statuses upon resolution

The application leverages Oracle’s middleware and mobile framework technology to deliver high performance and seamless information sharing throughout the hotel property and beyond. This capability significantly elevates guest engagement by ensuring staff access relevant data instantly, thereby facilitating prompt and personalized service.

Please note that the deployment of Hotel Mobile requires the purchase of Oracle Hospitality Consulting services for setup and configuration. A valid Hotel Mobile license is also necessary prior to implementation.